ACG365 Terms & Conditions – Full Version in Bengali

1. General Terms & Conditions

These Terms and Conditions ("Terms") ACG365 ("we", "us", "platform") and the registered user ("you", "member"). acg365.bet These Terms and Conditions apply to the use of the website and its associated mobile applications.

ACG365 is an internationally licensed online betting and gaming platform. We offer sports betting, lottery, casino games, and other entertainment gaming services. All our services are strictly for individuals of legal age (18 years or older).

1.1 Changes to Terms & Conditions

ACG365 reserves the right to modify or update these Terms and Conditions at any time. For any significant changes, we will notify you via your registered email or through a notice on the platform. Continued use of the site after any changes will be considered acceptance of the updated Terms.

1.2 Applicable Law

These Terms are governed by international gaming laws and regulations. In the event of any dispute, the guidelines of our licensing authority will apply.

2. Account Registration & Eligibility

To open an account with ACG365, you must meet the following requirements:

• You must be at least 18 years must be.
• You must register using accurate and verifiable information.
• Each individual is only permitted One Account can be opened.
• All transactions must be made in your own name using your own payment method.
• Using ACG365 must be legal in your area of residence.

2.1 Identity Verification (KYC)

ACG365 may request documents to verify your identity at any time. The following are typically required:

• Scanned copy of National ID (NID) or Passport
• Proof of current address (utility bill or bank statement)
• Proof of Payment Method Ownership

Withdrawals may be placed on hold until verification is complete. This is done to protect your security, not to cause unnecessary inconvenience.

2.2 Account Security

You are solely responsible for keeping your account password and login credentials confidential. Do not share your account access with anyone. If you suspect any unauthorized access to your account, contact our support team immediately.

3. Deposits & Withdrawals

ACG365 supports the most popular payment methods in Bangladesh. You can easily make transactions through the following:

• bKash – Instant deposits & withdrawals
• Nagad – Fast and easy mobile banking
• Rocket – Dutch-Bangla Bank's mobile banking service

3.1 Deposit Rules

• Minimum deposit amount: ৳500
• Maximum Single Deposit: ৳1,00,000
• Deposits are typically credited to your account within a few minutes.
• No processing fees on deposits.
• Only use payment methods registered in your own name.

3.2 Withdrawal Rules

• Minimum Withdrawal Amount: ৳1,000
• Withdrawals are typically processed within 15 minutes to a maximum of 24 hours.
• KYC verification must be completed before your first withdrawal.
• Winnings earned with bonus funds require wagering conditions to be met before withdrawal.
• The deposit and withdrawal methods must be the same.

4. Bonus & Promotion Terms

ACG365 regularly offers a variety of bonuses and promotional deals. Each bonus has its own terms, which are outlined on the respective offer page. General bonus policies are listed below:

4.1 Welcome Bonus

New members receive a 100% Welcome Bonus on their first deposit. The following terms apply to this bonus:

• A promo code (if applicable) must be used to claim the bonus.
• Bonus funds cannot be withdrawn without completing the wagering requirements.
• Welcome Bonus Wagering Requirement: 15x the bonus।
• Wagering must be completed within 30 days of receiving the bonus.
• Each member is eligible for the Welcome Bonus once only.

4.2 General Bonus Policy

• ACG365 reserves the right to void bonuses in cases of bonus abuse.
• Claiming bonuses from multiple accounts is strictly prohibited.
• Bonuses can only be used for betting or gaming and cannot be withdrawn directly.
• Reload bonuses, cashback, and other promotions may have their own separate terms.

5. Betting Rules

Keep the following rules in mind when placing bets at ACG365:

5.1 Placing a Bet

• Bets cannot be cancelled or changed once confirmed.
• Minimum Bet Amount: ৳100।
• Maximum bet limits may vary depending on the event and market.
• The odds displayed at the time a bet is placed are final (odds may change for live betting).
• ACG365 reserves the right to void any bets placed at incorrect odds due to a technical error.

5.2 Match Cancellation & Results

• If an event is cancelled, the stake for that bet will be refunded.
• If a match is not completed within the scheduled time, ACG365 will determine the result according to the applicable rules.
• In cricket, results determined by the Duckworth-Lewis method will be considered valid.
• If you have any dispute following the announcement of a result, you must notify the support team within 72 hours.

5.3 Accumulator & Parlay Bets

You can place accumulator bets combining multiple events. You win in full only if all selected events go in your favor. If any single event is lost, the entire bet is forfeited.

6. Prohibited Activities

The following activities are strictly prohibited on ACG365 and may result in permanent account closure and forfeiture of any winnings:

• Multiple Accounts: Creating multiple accounts under one person's name.
• Bonus Abuse: Claiming or using bonuses in a way that violates bonus terms.
• Match Fixing: Any involvement in match-fixing or manipulation of event outcomes.
• Money Laundering: Using the platform for illegal payments or money laundering.
• Arbitrage Betting: A strategy designed to generate risk-free profits systematically.
• Use of Software: Betting using bots, automation, or hacking software.
• Third-Party Payment: Using someone else's mobile banking or bank account.
• False Information: Providing false or fraudulent information during registration or verification.

7. Responsible Gaming

ACG365 believes betting is entertainment, not an addiction. We care about the mental and financial well-being of every member, which is why we provide responsible gaming tools and support:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a time limit on how long you play.
• Reality Check: Review a summary of your gaming activity at regular intervals.
• Self-Exclusion: You may take a permanent break of 30 days or more.
• Cooling-Off Period: Take a 24-hour or 7-day break.

If you notice signs of problem gambling, please contact our Responsible Gaming page or get in touch with our support team.

8. Privacy & Data Protection

ACG365 takes the protection of your personal data seriously. Our platform uses SSL encryption and all data is stored on secure servers.

How your information is used:

• For account management and KYC verification
• For payment processing and fraud prevention
• For customer service purposes
• To meet legal obligations
• For promotional communications, subject to your consent

We never sell your personal information to third parties. For more details, please refer to our Privacy Policy read.

9. Account Suspension & Closure

9.1 Closure by ACG365

ACG365 may suspend or permanently close your account under the following circumstances:

• Any breach of these terms and conditions
• Providing false or incomplete information
• Suspicious or Fraudulent Activity
• Direction from law enforcement authorities
• Access from Restricted Regions

9.2 Self-Exclusion

You can close your account at any time by contacting our support team. Any valid balance remaining can be withdrawn before the account is closed.

10. Dispute Resolution

For any complaints or disputes, please follow the process below:

1. First Step: Contact our support team directly. Most issues are resolved at this stage.
2. Step Two: If your issue remains unresolved, submit a formal written complaint via email.
3. Step Three: ACG365 will provide a written decision within 7 business days.
4. Step Four: If you are not satisfied with the decision, you may appeal to the licensing authority.

For all disputes, ACG365's system logs and records will serve as the final evidence.