If you have any questions about data protection, please get in touch with us.
View FAQIn brief: ACG365 never sells your personal information. Data is used solely to operate our services, maintain security, and meet legal obligations.
1. Introduction & Scope
This Privacy Policy ("Policy") ACG365 ("we", "our") operated acg365.bet Applies to users ("you", "member") of the website and its associated mobile applications.
We believe privacy is a fundamental right. When you register with ACG365, place a bet, or use our services in any way, you share certain information with us. This policy clearly explains how that information is handled.
This Privacy Policy is part of our Terms & Conditionsby using the site, you are deemed to have accepted this policy.
1.1 Policy Updates
ACG365 may update this Privacy Policy from time to time. For any significant changes, we will notify you via your registered email or through a notice on the platform. Continued use of the site after any changes will be taken as acceptance of the updated policy.
2. What Information We Collect
ACG365 collects two types of information — what you provide directly and what is automatically gathered during your use of the platform:
2.1 Information You Provide Directly
| Data Type | Example |
|---|---|
| Identity Information | Full name, date of birth, nationality |
| Contact Information | Email address, mobile number |
| Address Information | Current address, city, district |
| Identity Documents | NID number, passport number (for KYC verification) |
| Financial Information | BKash/Nagad/Rocket number, transaction history |
| Account Information | Username, password (encrypted), security questions |
2.2 Automatically Collected Information
When you use ACG365, the following information is automatically recorded by our systems:
- Device Information: Device type, operating system, browser type and version
- Network Information: IP address, internet service provider, connection type
- Usage Information: Login times, page visits, betting activity, session duration
- Location Information: Approximate location (IP-based)
- Cookies & Tracking: Session cookies, preference cookies (see Section 5 for details)
We can never view or read your password directly — it is stored only as an encrypted hash.
3. How Your Information Is Used
ACG365 uses your information only for specific and legitimate purposes. Each purpose is clearly outlined below:
3.1 Service Delivery & Operations
- Account creation, management, and verification
- Deposit & withdrawal processing
- Operating Betting & Gaming Services
- Transaction history and account record-keeping
- Delivering Bonuses & Promotions
3.2 Security & Compliance
- Detecting fraud, money laundering, and other illegal activity
- KYC (Know Your Customer) Verification
- Age Verification (confirming 18+)
- Fulfilling Legal & Regulatory Obligations
- Preventing unauthorised account access
3.3 Service Improvement & Personalisation
- Personalised betting recommendations
- Improving website and app experience
- Testing & development of new features
- Improving customer service quality
3.4 Communication & Marketing
- Important transaction notifications (SMS/Email)
- Updates on new bonuses and promotions (only with your consent)
- Account Security Alerts
- Responsible Gaming Messages
You can opt out of marketing communications at any time. Simply click the "Unsubscribe" link in any email or let our support team know. Please note that important account and transaction notifications cannot be turned off.
4. Who Your Information Is Shared With
ACG365 your personal information Never Sold. However, limited information may be shared in the specific circumstances outlined below:
4.1 Service Provider Partners
Trusted third parties that support our operations — including payment processors (bKash, Nagad), KYC verification services, and cybersecurity providers. These partners operate under strict confidentiality agreements and are not permitted to use your data for any other purpose.
4.2 Legal Requirements
Information may be disclosed in response to lawful requests from Bangladeshi or international law enforcement agencies, court orders, or directives from regulatory authorities. In such cases, we only provide the minimum information required by law.
4.3 Business Transfers
In the event of a change of ownership, merger, or acquisition of ACG365, your information may be transferred to the new owner. We will notify you in advance should any such change occur.
Our Commitment: Outside of the situations described above, your information will not be shared with any third party — including advertisers or marketing agencies.
5. Cookies & Tracking Technologies
ACG365 uses cookies on its website and app to deliver the best possible experience. A cookie is a small text file stored on your device that helps remember your preferences and session information.
5.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security tokens — the site cannot function without these | Deleted at end of session |
| Preference Cookies | Saving language, theme, and user preferences | 1 year |
| Analytics Cookies | Understanding user behavior and improving our services | 30 Days |
| Security Cookies | Fraud Detection & Device Verification | 90 Days |
5.2 Cookie Controls
You can block or delete cookies through your browser settings. However, disabling essential cookies may prevent certain site features from working properly, such as staying logged in or completing payments.
6. Data Security Measures
ACG365 uses industry-leading security technology to protect your personal and financial information:
- 256-bit SSL/TLS Encryption: All data transfers on the website and app are fully encrypted.
- AES-256 Data Encryption: Sensitive data at rest is kept in encrypted form.
- Two-Factor Authentication (2FA): An extra layer of security at login.
- Firewall & DDoS Protection: Server-level attack prevention.
- Regular Security Audits: Periodic reviews conducted by independent cybersecurity experts.
- Minimum Access Policy: Only authorized personnel have access to data on a need-to-know basis.
- Suspicious Activity Monitoring: Real-time account activity monitoring.
Your Responsibilities: Alongside our technical safeguards, we encourage you to stay vigilant. Use a strong password, never share it with anyone, and avoid logging in over public Wi-Fi.
7. Your Privacy Rights
As an ACG365 member, you have the following rights regarding your personal information:
To exercise these rights, email us at: support@acg365.bet. We will respond within 30 days. In some cases, identity verification may be required.
Deletion requests may not be fulfilled where legal obligations, ongoing investigations, or legitimate business needs apply — in such cases, we will explain the reason.
8. Children's Privacy
ACG365's services are fully For users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.
We verify age at the point of registration. If we discover that a minor has created an account using false information, we will immediately close the account and delete all associated data.
If you believe a minor is using ACG365, please let us know: support@acg365.bet
9. How Long We Retain Your Data
ACG365 does not retain your data longer than necessary. General retention guidelines are outlined below:
- Active Account Data: For as long as your account remains active.
- Transaction Records: At least 5 years after account closure (as required by law).
- KYC Documents: Up to 7 years after account closure.
- Customer Service Contact: Up to 3 years after last contact.
- Marketing Preferences: Until you cancel.
- Session Logs & Security Logs: 90 days to 1 year.
After the specified period, data is securely deleted or anonymised.
10. Contact & Complaints
For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:
Email: support@acg365.bet
Response Time: Typically 2–3 business days. Complex requests may take up to 30 days.
For more information, visit our FAQ Page View or Terms & Conditions read.