ACG365 FAQ — answers to all your questions

No. Under ACG365's policy, each individual may only hold one account. If multiple accounts are found belonging to the same person, all accounts will be permanently closed and balances may be forfeited. ACG365 strictly enforces this rule to maintain a fair and honest gaming environment.

KYC verification is part of ACG365's security policy. It protects your account from unauthorized access and helps prevent money laundering. Once verified, your withdrawal limit can be increased and you'll gain access to exclusive benefits. Complete your KYC easily by uploading a photo of your National ID or passport.

Change Password: While logged in, go to Account Settings > Security to change your password.

Password Reset: Click the "Forgot password?" link on the login page. An OTP will be sent to your registered mobile number or email. Use that code to set a new password. The whole process usually takes under 5 minutes.

Some details such as your name and date of birth cannot be changed after KYC verification. However, your mobile number, email address, and bank account details can be updated through the support team. To make any changes, support@acg365.betto get in touch.

There are several reasons an account may be suspended — incomplete KYC, a policy violation, or a security concern. Contact our support team right away and provide your account details. In most cases, the issue is resolved within 24 hours.

Yes. At ACG365, Registration After completing this step, an OTP will be sent to the mobile number you provided. Verify your account using that OTP. This helps secure your account and prevents the creation of fraudulent accounts.

Yes, you can request to close your account at any time. Contact the support team and provide a reason for closing. Make sure to withdraw any remaining balance before closing. We offer this option as part of our responsible gaming commitment.

acg365 supports all popular payment methods in Bangladesh:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: Directly to your bank account
• Crypto: USDT (TRC20/ERC20)
• Online banking: Internet banking with your chosen bank

Minimum deposit starts from just ৳500.

Deposits via bKash, Nagad, and Rocket are typically Instant — credited to your account within 1 to 3 minutes. Bank transfers may take 15 to 30 minutes, and crypto deposits depend on blockchain confirmation times. If there's a delay, send your payment slip to support.

Withdrawals at acg365 are processed very quickly. For bKash and Nagad, it typically takes 5 to 15 minutes funds are credited within that timeframe. Bank transfers may take 1 to 2 business days. Having your KYC verification completed before submitting a withdrawal request will speed up the process.

Minimum Withdrawal Amount ৳500. The maximum daily withdrawal limit varies by account level. Standard members have a daily limit of ৳50,000, while VIP members enjoy a higher limit. You can increase your withdrawal limit by completing KYC verification.

ACG365 does not charge any fees on deposits or withdrawals. However, your mobile banking provider or bank may apply their own transfer fees — this is outside ACG365's control. Network fees apply to crypto transactions.

If your withdrawal is stuck, first make sure you've checked:

• Whether KYC verification has been completed
• Whether the betting turnover requirement has been met
• Whether your payment details are correct

If you're still experiencing issues, contact us via live chat or support@acg365.betto get in touch.

Deposited funds cannot be directly refunded, but any available balance in your account can be withdrawn. If a bonus has not been used or the wagering requirement has not been met, the bonus may need to be forfeited before a withdrawal can be processed. Please read the terms and conditions for full details.

No. At ACG365, withdrawals can only be made to a payment account registered in your name. Withdrawals to third-party accounts are strictly prohibited for security reasons — this policy is in place to keep your funds safe.

acg365 offers a range of exciting bonuses:

• Welcome Bonus: Special offer on your first deposit
• Reload Bonus: On every reload deposit,
• Cashback: A portion of weekly losses returned
• Referral bonus: When you refer a friend
• Daily Login Bonus: Earn points every day you log in
• Special Event Bonus: Cricket World Cup and major tournaments

Turnover Requirement This means you must place a certain amount in bets before withdrawing your bonus funds. For example, if you receive a ৳1,000 bonus with a 10x turnover requirement, you'll need to wager ৳10,000 before making a withdrawal. Each bonus has its own terms — check the promotions page for full details.

Some bonuses are added automatically, such as the daily login bonus. However, offers like the welcome bonus or reload bonus generally need to be selected manually at the time of deposit. Browse the promotions page to choose your preferred bonus and enter the applicable code when making your deposit.

Log in to your account and get your personal referral link or code from the "Refer a Friend" section. Share the link with friends. When a friend registers through your link and makes their first deposit, you'll automatically receive your referral bonus.

Yes, most bonuses have an expiry date. They typically need to be used within 7 to 30 days of being issued. Once expired, the bonus is automatically cancelled. Make sure to use your bonus promptly and read the promotion terms carefully for expiry details.

The best way to get the latest acg365 promo codes is Latest Promotions checking the page regularly. Special offers are also sent to your registered email, and promo codes are available via live chat during special events.

Yes. If you want to withdraw without meeting the bonus wagering requirements, you can ask the support team to cancel the bonus. Keep in mind that cancelling the bonus will also forfeit any winnings earned from it.

ACG365 offers a wide range of betting options:

• Cricket: IPL, BPL, World Cup, Test Series
• Football: Premier League, Champions League, La Liga
• Kabaddi & others: Local & international
• Casino: Slots, Roulette, Blackjack, Live Dealer
• Lottery: Daily Draws & Jackpots
• E-Sports: PUBG, Dota 2, CS:GO

Yes, fully available on ACG365 Live Betting Available on live events. Bet with real-time odds as the action unfolds. Live scores, statistics, and match visualizations are also available. New betting opportunities open up every ball in cricket and every minute in football.

The minimum bet at acg365 is just ৳10 starting from the lowest minimum in Bangladesh. Maximum bet limits vary by event and market, with higher limits available for major tournaments.

If a match is cancelled or postponed, ACG365 automatically refunds the bet amount. In a parlay bet, if one event is cancelled, that selection is removed and the remaining legs are settled as usual. See the Terms & Conditions for full details on bet cancellations.

ACG365 offers highly competitive odds in the Bangladesh market. Cricket odds — particularly for the IPL and World Cup — are consistently above average. Match Odds Updated odds for all events are shown on the page. Multiple markets are available, including Asian Handicap and Over/Under.

Yes, on selected events at ACG365 Cashout Available on selected events. You can cash out part or all of your winnings before the bet settles — an effective way to manage your risk. The cash out option is available directly on your betting slip.

acg365 uses SSL encryption to keep all your data secure. Our payment system follows internationally recognized security protocols, and regular security audits are conducted. Millions of Bangladeshi players trust and use acg365 safely.

Go to Account Settings > Security Enable 2FA Click the option. Verify your mobile number — an SMS code will be sent each time you log in. Enabling 2FA significantly improves your account security and prevents unauthorized access.

Yes. ACG365 never shares your personal information with third parties (except where required by law). All data is stored in encrypted databases. For more details, see our Privacy Policy Read.

If you notice any suspicious login activity or transactions on your account, change your password immediately and contact support. acg365 will take prompt action to secure your account. Never share your login credentials with anyone.

ACG365 will never ask for your password or OTP via SMS or email. Always visit acg365.bet Visit the website. Do not click on any suspicious links. Our only official communication channel is support@acg365.bet।

Ways to reach ACG365 support:

• Live Chat: Click the chat icon in the bottom-right corner of the site — the fastest way to reach us
• Email: support@acg365.bet — typically a response within 1–2 hours

The support team is available in Bangla, seven days a week, 24 hours a day.

Yes. ACG365's support team is fully In Bengali services. Built with Bangladeshi players in mind. Ask in Bangla, get answers in Bangla — no language barriers.

If you have a complaint, start by reporting the issue via live chat. If it remains unresolved, support@acg365.betPlease describe your issue in detail. acg365 takes all complaints seriously and works to resolve them within 48 hours.

acg365 takes responsible gaming very seriously. All information on setting limits, self-exclusion, and support is available on our Responsible Gaming page. The support team is always on hand to point you in the right direction.